Shipping Policy

Thank you for shopping with The Seed Cycle. The following policy outlines our shipping terms and what you can expect when placing an order with us.

1. Order Confirmation

Once you place an order, a confirmation email will be sent to your email address. This email serves as your receipt and proof of purchase. Please keep it for your records.

2. Order Processing Time

We aim to dispatch all orders as quickly as possible. After payment is authorised and verified, orders are processed within 3 business days.

We will notify you by email if there are any unexpected delays.

3. Shipping Locations

3.1 Domestic & International Shipping

We ship within Australia and to selected international destinations.

If you have any questions about shipping to your location, please contact us at hello@theseedcycle.com.au.

4. Shipping Options & Delivery Estimates

At checkout, customers can choose between Standard Shipping or Express Shipping.

Shipping timeframes are estimates only and commence once your order has been dispatched. While we make every effort to meet these delivery estimates, delays may occur due to circumstances beyond our control, including carrier delays, weather events, peak shipping periods, customs inspections, or customs clearance processes.

4.1 Standard Shipping

Typical delivery within 2–8 business days Australia-wide (depending on location).

4.2 Express Shipping

Estimated delivery within 1–5 business days (metro areas are often faster).

Please Note:
Business days are Monday to Friday, excluding public holidays. Orders are not processed, shipped or delivered on weekends or public holidays. Delivery timeframes are estimates only and are not guaranteed. Products may occasionally arrive in separate shipments. The Seed Cycle is not responsible for delays caused by incorrect shipping information supplied at checkout.

5. Delivery & Risk

Risk of loss or damage passes to the customer once the parcel has been delivered to the shipping address supplied at checkout.

6. Tracking

We aim to provide full transparency throughout your order's journey.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

6.1 Domestic & International

All Australian orders include tracking via Australia Post or courier. International orders include tracking via Australia Post unless otherwise arranged. If an alternative shipping method without tracking is requested, The Seed Cycle cannot accept responsibility for lost or undelivered parcels.

7. International Orders, Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, VAT (Value Added Tax), GST, or other taxes imposed by the destination country.

These charges are not included in your order total or shipping costs and are the responsibility of the customer. Customs policies vary between countries, and any applicable fees are determined by your local customs authority.

If duties or taxes are payable, your local customs authority or delivery carrier may contact you directly with payment instructions before your parcel can be delivered.

Customers are responsible for ensuring imported food products comply with the laws and regulations of their destination country.

Please note:
Customs clearance procedures may result in delivery delays that are outside The Seed Cycle's control. The Seed Cycle is not responsible for customs delays, import charges, duties, taxes or brokerage fees. If a parcel is refused because customs charges are not paid, or is returned to us due to non-payment of duties or taxes, any return shipping costs, customs charges or carrier fees incurred may be deducted from any applicable refund. Shipping charges are non-refundable once an order has been dispatched.

8. Damaged Deliveries

If your order arrives with visible damage to the packaging or product, please contact us as soon as possible at hello@theseedcycle.com.au.

Please include: your order number and photos of the damaged parcel and product.

We'll work with you to resolve the issue promptly through a replacement or refund where appropriate.

9. Missing or Lost Packages

If your parcel hasn't arrived: check your tracking information, check common delivery locations around your property, ask household members or neighbours if they accepted delivery, and confirm the shipping address on your order.

If you're still unable to locate your parcel, please contact us at hello@theseedcycle.com.au and we'll gladly assist with an investigation.

10. Questions or Help

If you have any questions regarding shipping, delivery or your order, please visit our FAQ page or contact us directly at hello@theseedcycle.com.au.