Thank you for shopping with The Seed Cycle. The following policy outlines our shipping terms and what you can expect when placing an order with us.

1. Order Confirmation

Once you place an order, a confirmation email will be sent to your email address. This email serves as your receipt and proof of purchase. Please keep it for your records.

2. Order Processing Time

We aim to dispatch all orders as quickly as possible. After payment is authorised and verified, orders are processed within 3 business days.

We will notify you by email if there are any unexpected delays.

3. Shipping Locations

3.1 Domestic and International Shipping

We ship both within Australia and internationally.
For any questions about delivery to your location, please contact us at hello@theseedcycle.com.au.

4. Shipping Options & Delivery Estimates

At checkout, customers can choose between Standard Shipping or Express Shipping.

Shipping times are estimates and begin once your order has been dispatched. While we make every effort to meet delivery timelines, external factors such as carrier delays, weather, or customs processing may cause delays.

4.1 Standard Shipping

Typical delivery within 2–8 business days Australia-wide (depending on location).

4.2 Express Shipping

Estimated delivery within 1–5 business days (metro areas often faster).

Please Note:

Business days refer to Monday–Friday, excluding public holidays.

Orders are not processed, shipped, or delivered on weekends or holidays.

Delivery dates are not guaranteed.

Products may arrive in separate shipments.

We are not responsible for delivery delays caused by incorrect shipping information entered at checkout.

5. Tracking

We aim to provide full transparency throughout your order’s journey.

Once your order has shipped, you will receive an email with your tracking number and link.

5.1 Domestic & International

All Australian orders include tracking via Australia Post or courier.

International orders include tracking via Australia Post by default.

If an alternative international shipping method is requested without tracking, The Seed Cycle is not liable for lost or undelivered parcels.

6. International Duties, Taxes & Customs

International orders may be subject to customs duties, taxes, and import fees in your destination country. These charges are outside our control and are the responsibility of the customer.

The Seed Cycle is not responsible for any customs-related delays or additional charges incurred upon delivery.

7. Damaged Deliveries

If your order arrives with visible damage to the packaging or product:

Contact us immediately at hello@theseedcycle.com.au

Include your order number and photos of the damage

We will work with you to resolve the issue quickly, either by replacement or refund as appropriate.

8. Missing or Lost Packages

If your package hasn't arrived:

Check common courier hiding spots (behind bins, porches, etc.)

Ask household members or neighbours

Double-check your shipping address

If your order is still missing, contact us at hello@theseedcycle.com.au and we’ll help investigate and resolve the issue.

9. Questions or Help

For any questions regarding shipping, delivery, or your order, please refer to our FAQ page or contact us directly at:
hello@theseedcycle.com.au